Garden State Koi is here to help!
Garden State Koi offers a variety of Maintenance Membership Packages to ensure your water feature is properly taken care of — all year long. Our Maintenance Membership Packages include a variety of services, depending on your tier. We also offer auto-renewal, which comes with a discount!
Take a look at our FAQs below to find the answers to your questions regarding our membership services, auto-renewal, and accounting and billing.
Q. When will I be scheduled for spring openings/cleanings?
A. Spring openings and cleanings begin in March and will continue on a rolling basis through May. Our Diamond, Platinum, and Gold members receive priority scheduling when it comes to openings and closings.
Q. Do I get to pick my service dates?
A. Our Diamond, Platinum, and Gold members receive priority scheduling and can pick their service date ranges. We always do our best to accommodate your specific needs, no matter which membership package you have with us!
Q. When will I be scheduled for fall tenting/closing?
A. For fall tentings and closings, we will send out a brief survey in August asking you to pick your preferred date ranges. Tentings begin in September and closings begin in October. As with our openings, our Diamond, Platinum and Gold members receive priority scheduling.
Q. Will you call me when you are on the way to service my water feature?
A. Yes, we will call you when we are on the way.
Q. How will I know when my service date and time is?
A. We will reach out via text message and email once we have a service date for you. If your cell phone number or email has changed, please contact us so we can update your contact information.
Q. What’s included in my planting package?
A. You will have a mix of floating plants, pond marginals, waterfall and stream marginals, and tropical water lilies as part of your planting package. To see a more detailed breakdown of what’s included in each size package, visit our Spring/Summer Services at gardenstatekoi.com/spring-summer-services/.
Q. When will I receive my plant package?
A. We typically get our deliveries of aquatic plants in early—to-mid May, so mid-to-late May would be the earliest you would receive your plant package.
Q. Why was my service date changed?
A. We try our hardest to avoid rescheduling your services, but a number of factors are outside of our control; the weather, emergencies, and other unforeseen circumstances can all impact our scheduling.
No matter what, we will always communicate schedule changes to you!
Q. What if I can’t be home during my scheduled service?
A. We can still service your water feature so long as we have access to it on your property. If you prefer to be home so you can speak with your maintenance team, ask questions, and learn more about caring for your water feature, we will do our best to schedule your service for a time you will be home.
